Updated November 2024

This privacy policy governs your use of the software application PlantDoc (“Application”) for mobile devices provided by Livintis W.L.L. The Application is an app that allows users to identify plants and recommend plant caring steps.

What information does the Application obtain?

• Automatically Collected Information: The Application may collect certain information automatically, including but not limited to, the type of mobile device you use, your mobile device’s unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Application. We also collect behavioral application event data for analytics: access dates and times, app features or pages viewed, app crashes, and other system activity and information.
• User Provided Data: We collect content submitted by users, such as bug reports, customer support communications, transaction-related information when you make purchases or respond to any offers, and information you provide when you contact us for help.

What do we use your data for?

We use this information to enable and improve your experience with our services; to research and develop new services and features; to deliver retargeted marketing on social media, and to fix bugs and issues. If you have created an account and opted in for email services, then we will use your email to send you the services you opted in for and for retargeting marketing. We share information about your app use with our GDPR-compliant social media, advertising, and analytics partners to help us improve our services.

How can I control what is shared?

You can turn off sharing analytics data at any time using the settings menu of the Application (go to Settings -> Privacy Settings).

Does the Application collect precise real-time location information of the device?

No, the Application does not collect precise location information.

Do third parties see and/or have access to information obtained by the Application?

We share information with third parties only in the ways described in this privacy statement. We may disclose user-provided and automatically collected information as required by law, to protect our rights, protect your safety, investigate fraud, or respond to a government request. Our trusted service providers work on our behalf and adhere to the rules set in this privacy statement.

Data Retention Policy, Managing Your Information

We will retain user-provided data for as long as you use the Application and for a reasonable time thereafter. Automatically collected information will be retained for up to 30 days. To request data deletion, contact us at [email protected].

Children

We do not knowingly solicit data from children under the age of 13. If a parent or guardian becomes aware that their child has provided us with information without their consent, they should contact us, and we will delete such information promptly.

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